Privacy Policy – SMT Steel

At SMT Steel, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, disclose and protect your data when you interact with our website (smtsteel.co.za) or our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email address, phone number.

  • Business Information: Company name, address, and related details.

  • Website Usage Data: IP address, browser type, pages visited, and interaction data.

  • Communication Records: Any messages, enquiries or requests submitted via forms or email.

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotations.

  • Process orders, deliveries, and customer requests.

  • Improve website performance and user experience.

  • Provide customer support and technical assistance.

  • Meet legal and regulatory obligations.

3. How We Share Your Information

Your information may only be shared with:

  • Internal SMT Steel staff for operational purposes.

  • Third-party service providers (e.g., couriers, IT support) strictly when necessary.

  • Authorities if required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information.

4. Data Security

We take reasonable technical and organisational precautions to safeguard your information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

5. Data Retention

Your personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

Under POPIA, you have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion where legally applicable

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Regulator (details below)

7. Cookies

Our website may use cookies to improve browsing experience and analyse site performance. You may disable cookies in your browser settings if preferred.

8. Third-Party Links

Our website may contain links to other websites. SMT Steel is not responsible for the privacy practices of external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/